With electric cars, repair costs rise and quotes get harder to explain to clients who don't expect them. For Ticino garages and body shops, automating clear quotes and communication with client and insurer reduces misunderstandings, speeds up approvals and protects the shop's image.
Data: according to Federcarrozzieri, electric-vehicle repair costs are around 30% higher; the UPSA sets specific times for making EVs safe (sources: Federcarrozzieri, UPSA).
Electric has turned quotes into a minefield
Repairing an electric car costs more and involves steps the client doesn't know: making the battery safe, dedicated components, different work times. The result is a higher quote that's harder to explain — and anything unclear becomes an argument, a delay, sometimes a lost job.
Industry bodies confirm it: EV repair costs are markedly higher and require specific procedures. For the shop it's not enough to know how to do them: you have to know how to explain them, to the client and the insurer, so the quote is understood and approved fast.
Here the difference isn't only technical skill, but the clarity and speed of communication.
Quotes that are clear, consistent and ready to explain
An automation can turn work items into a tidy, understandable quote: each job described clearly, the specific EV steps made explicit, the total explained. The client understands what they're paying and why, and disputes collapse.
In practice: the owner enters the jobs, the system produces the formatted quote with clear descriptions and a note explaining, in plain words, why certain EV steps add up. The same document can be adapted for the insurer, with the technical detail that speeds up approval.
The benefit isn't only cosmetic: consistent, well-explained quotes mean fewer misunderstandings, faster approvals and a more professional image for the shop.
Communication with client and insurer, without chasing
Status updates, document requests, insurer chasers, pickup reminders: a digital assistant can handle these communications for the owner, with the right tone and without missing any. The client is informed, the shop doesn't spend the day on the phone.
Less time on the phone and at the desk means more time in the shop, where you earn. And a client kept informed on time comes back and recommends you — a competitive edge while the whole sector adapts to the electric transition.
To see where your shop loses the most time between quotes and communications, we start from a free 60-minute audit. Then we configure everything; the plans and prices are on the site, jargon-free.
An EV quote the client actually understands
A client comes in with an electric car to repair after a minor knock. The quote is higher than expected because of making the battery safe and the dedicated components. If you hand it over as a bare list of items, the argument starts: 'why so much?'. But if each item is clearly described, with a note explaining why certain EV steps add up, the client understands and approves.
Automation prepares exactly this: a tidy, understandable document with the explanation already included. The same quote is adapted for the insurer with the technical detail needed, so approval comes sooner and the car goes into the workshop without waiting.
Fewer arguments at the counter, fewer calls with the assessor, a more professional image: concrete benefits while the whole sector adapts to electric and clients compare several shops.
Let's look together at where you lose time between quotes and insurers with a free audit. The plans are on the site, in plain terms.
Let's be clear: automation doesn't touch the technical part of your work, which stays your expertise. It acts on the communication around the repair — quotes, explanations, dealings with the insurer — which steals your time today and sometimes creates friction with the client.
With electric complicating exactly this part, clear quotes and timely communication become a real competitive edge. The shop that can explain a higher cost well gets paid for it; the one that can't loses the job or argues, even when the work is done impeccably.
How you start with Dedalix
How do you begin? We look together at how you prepare a quote today and how you communicate with clients and insurers. From there we set up the flow that generates clear quotes from your price lists, test it on real cases and train whoever will use it. No technical jargon, no upending of your management system.
The benefit is measured fast: fewer arguments at the counter, quicker approvals, more satisfied clients. And the numbers stay yours — the automation formats and explains, but you always decide prices and times.
Frequently asked questions
Do I have to change the shop's management system?
Almost never. We work with the tools you already use for quotes and communications, adding automation where it saves you time.
Does the automatic quote respect my prices and times?
Yes. It starts from your price lists and your work times: the automation formats and explains, but you decide the numbers.
Useful even if I mostly work on conventional cars?
Yes. Clear quotes and automatic communications save time on every vehicle type; electric just makes the benefit more obvious.
How do I start without wasting time?
With the free audit: in an hour we understand how you work and pick the first automation to put in place, the one with the quickest return for your shop.